Privacy Policy
Last Updated On 23-Oct-2024
Effective Date 23-Oct-2024

Privacy Policy

This Privacy Policy describes the policies of ProLeadWeb, 1771 Robson Street Vancouver #1815, British Columbia V6G 1C9, Canada, email: daniel@proleadweb.com, phone: (778) 770-5748, on the collection, use, and disclosure of your information that we collect when you use our website (https://proleadweb.com) and services, including our Application-to-Person (A2P) messaging services (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised policy will be effective 180 days from the date of posting. Continued use of the Service after such time will constitute acceptance of the revised policy. We recommend reviewing this page periodically.

Information We Collect:
We collect and process the following personal information:

Name
Email
Mobile Number
Work Address
Payment Information
Communication Preferences (for A2P Messaging)
How We Use Your Information:
We use the information collected about you for the following purposes:

Creating and managing user accounts
Sending A2P messages for communication and marketing purposes
Testimonials
Customer feedback collection
Processing payments
Providing support
Protecting the website and service
Resolving disputes
If we want to use your information for any other purpose, we will ask for consent and only use your information for the purpose(s) for which you provided consent unless required by law.

A2P Messaging:
We use A2P messaging to communicate with you, including sending alerts, updates, promotional content, and other messages as part of the Service. By providing your mobile number, you consent to receive such messages. You may opt out of receiving these messages by following the instructions provided in the message or contacting us at daniel@proleadweb.com.

Retention of Your Information:
We will retain your personal information for as long as needed to fulfill the purposes for which it was collected, or as required by law. This retention period ranges from 90 days to 2 years after your account becomes inactive. Anonymous and aggregate information may be stored indefinitely.

Your Rights:
Depending on applicable laws, you may have the right to:

Access, rectify, or erase your personal data
Restrict or object to the processing of your data
Request the transfer (portability) of your data to another service provider
Withdraw consent for data processing
Lodge a complaint with a relevant authority
To exercise these rights, please contact us at daniel@proleadweb.com. We will respond in accordance with applicable law.

Cookies and Tracking Technologies:
For information on how we use cookies and tracking technologies, please refer to our Cookie Policy.

Security:
We use reasonable security measures to protect your data. However, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, and you provide your information at your own risk.

Third-Party Links & Use of Information:
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review the privacy policies of any third-party sites you visit.

Grievance / Data Protection Officer:
If you have concerns about the processing of your information, please contact our Grievance Officer:
Daniel Van Dyke, email: daniel@proleadweb.com. We will address your concerns in accordance with applicable law.